GeoNet Cafe

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, account preferences, and membership details.
• Payment Information: Credit card details, billing address, and transaction history.
• Identity Verification: Government-issued identification documents (for age verification or certain memberships).
• Profile Information: Profile pictures, gaming preferences, and biographical information that you provide.

1.2 Usage Information

We automatically collect information about how you interact with our services:

• Device Information: Computer or mobile device type, operating system, browser type, and device identifiers.
• Usage Data: Pages visited, time spent on services, links clicked, and features used.
• Location Information: General location based on IP address or more precise location when permitted.
• Computer Usage: In our cafes, we monitor system usage for security and service optimization.

1.3 Information from Third Parties

We may receive information about you from third parties:

• Social media platforms when you connect your account to our services.
• Business partners, such as gaming companies or payment processors.
• Publicly available sources to supplement the information we collect.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing Our Services

• To create and manage your GeoNet Cafe account.
• To process payments and fulfill transactions.
• To provide computer and gaming services in our cafes.
• To offer customer support and respond to inquiries.
• To enable access to membership benefits and services.

2.2 Improving Our Services

• To analyze usage patterns and optimize user experience.
• To develop new products, services, and features.
• To monitor and improve the performance of our systems.
• To conduct research and analysis to better understand our customers.

2.3 Communication

• To send administrative notifications, such as account updates or policy changes.
• To communicate about promotions, events, and new services (with consent).
• To deliver personalized content and recommendations.
• To respond to your requests and inquiries.

2.4 Security and Legal Compliance

• To protect against fraudulent, unauthorized, or illegal activity.
• To enforce our terms of service and other policies.
• To comply with legal obligations and respond to legal requests.
• To establish, exercise, or defend legal claims.

3. How We Share Your Information

We may share your information with the following parties:

3.1 Service Providers

We share information with third-party vendors who help us operate our business and deliver services, such as:

• Payment processors to handle transactions.
• Cloud hosting and storage providers.
• Customer support and communication platforms.
• Analytics providers to help us understand usage patterns.

These providers are contractually obligated to use your information only for the services they provide to us.

3.2 Business Partners

We may share information with business partners for specific purposes:

• Gaming companies for tournament registrations or game access.
• Event co-sponsors when you participate in joint events.
• Marketing partners (with your consent).

3.3 Legal Requirements

We may share information when required by law:

• In response to legal processes, such as court orders or subpoenas.
• To comply with regulatory requirements.
• To protect our rights, privacy, safety, or property.
• To investigate suspected fraud or illegal activities.

3.4 Business Transfers

If GeoNet Cafe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

4. Your Rights and Choices

You have several rights regarding your personal information:

4.1 Access and Update

You can access and update much of your personal information through your account settings. You may also contact us directly to request access to information we hold about you.

4.2 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

4.3 Deletion

You can request the deletion of your personal information. We will comply with this request unless there are legal obligations that require us to retain certain information.

4.4 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Using the unsubscribe link in our emails.
• Adjusting your communication preferences in your account settings.
• Contacting our customer support team.

4.5 Cookies and Tracking

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy section below.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest.
• Regular security assessments and vulnerability testing.
• Access controls limiting employee access to personal information.
• Regular staff training on data protection and security practices.

While we take reasonable steps to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you.
• Legal obligations to retain data for certain periods.
• Statutes of limitations for potential legal claims.
• Operational necessity and business planning requirements.

7. Cookie Policy

7.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the operation of our website and services. They enable core functionality such as security, account management, and network management.
• Functional Cookies: Allow us to remember choices you make and provide enhanced, personalized features.
• Performance/Analytics Cookies: Collect information about how visitors use our website, helping us to improve its functionality.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track ad campaign performance.

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can:

• Delete existing cookies from your browser.
• Set your browser to block cookies.
• Allow or block specific types of cookies.

Please note that blocking certain cookies may impact your experience on our website, as some features may not function properly.

8. Children's Privacy

Our services are not directed to children under the age of 15. We do not knowingly collect personal information from children under 15. If we become aware that a child under 15 has provided us with personal information, we will take steps to delete such information. If you believe we might have any information from or about a child under 15, please contact us.

9. International Data Transfers

GeoNet Cafe operates primarily in Australia, but we may transfer your information to countries outside Australia for processing. When we transfer personal information outside Australia, we ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with an updated "Last Updated" date.
• Sending an email notification to the email address associated with your account.
• Displaying a prominent notice on our website or within our cafes.

Your continued use of our services after these changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as possible and within 30 days.